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The French Property Marketplace is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
· What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
· Where we obtain the data from;
· What we do with that data;
· How we store the data;
· Who we transfer/disclose that data to;
· How we deal with your data protection rights;
· How we comply with the data protection rules.
All personal data is collected and processed in accordance with French, UK and EU data protection laws.
“French Property Marketplace” (referred to as “we”, “us”, “our” or “the French Property Marketplace” in this policy) in this policy refers to Karolyn Chauvigné, Auto-entrepreneur, the main operating organisation of the French Property Marketplace. Karolyn Chauvigné is the “data controller” of all personal information that is collected and used about the French Property Marketplace customers for the purposes of General Data Protection Regulations 2018. the French Property Marketplace is registered in France registration number 52069246800025 and registered offices at Private address 23 rue Principal, 49400, Verrie. You can contact the Data Controller via email at email@example.com
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, reference number, invoice and payment details and information about your access to our website.
We may collect personal data from you when you create your advert with us, create a French Property Marketplace account, use our website and / or App and other websites accessible through our website and / or App, participate in a survey, or when you contact us.
Specifically, we may collect the following categories of information:
a. Name, home address, property address (if different), e-mail address, telephone number, payment details;
b. Information about your use of our website and/or App;
c. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
d. Location, including real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, if you use location-based features and turn on the Location Services settings on your device and computer.
Your data may be used for the following purposes:
a. Providing products and services you request. We use the information you give us to perform the services you have asked for in relation to the creation, modification and hosting of your advert on the French Property Marketplace.com.
b. Contacting you in the event of an enquiry from a potential purchaser relating to your advert. We may send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of.
c. We use your information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities.
d. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate.
e. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements.
f. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us.
g. Provide tailored services: we use your data to provide information we believe is of interest to you, during your contract with us, and to personalise the services we offer to you.
h. Marketing: occasionally we may contact you with information regarding our service via e-communications. To opt out of receiving such communications, notify us by email to firstname.lastname@example.org . You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can enter into and perform a contract with you.
We may also process your personal data for one or more of the following:
To comply with a legal obligation;
You have consented to us using your personal data (e.g. for marketing related uses);
It is in our legitimate interests in operating as business (e.g. for administrative purposes).
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. requirement to retain accounting details as set out in French legislation) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. For retention of information on your French Property Marketplace account, please see the below section about your French Property Marketplace account.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
Your personal data may be shared with other associates or companies within the French Property Marketplace.
a. Government authorities, law enforcement bodies and regulators for compliance with legal requirements;
b. Trusted service providers we are using to run our business such as cloud service and e-mail marketing service providers assisting our marketing team with running customer surveys and providing targeted marketing campaigns;
c. E-Payment, credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction;
d. Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you;
e. Our trusted third-party ancillary partners (identified on our website) who offer related services on our website: If you choose to purchase services offered on our websites by third parties such as Google or PayPal, you may be a customer of both the French Property Marketplace and these third parties, and we and our partners may collect and share information about you, such as your contact details and your billing information. We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, children under 16 will not be permitted to open a French Property Marketplace online account. We will delete any the French Property Marketplace online account created by a child under 16, as soon as we are made aware of it.
You will stay signed-in into your French Property Marketplace online account. If you do not wish to stay signed in on a particular browser, simply sign out of the French Property Marketplace online on that browser.
When our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and delete your personal data at any time. You can do this by submitting your request through our dedicated web-form (see Section on Your data protection rights).
We keep your personal information contained in your French Property Marketplace online account for as long as you hold the account. You can change the personal data in your French Property Marketplace online account directly in the account.
Please note that general retention periods apply to any personal data we collect to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.
This policy sets out what type of cookies we use, how we use them, and how you can control and manage them.
A cookie is a small file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, and cookies for targeting and advertising purposes.
Strictly necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. Without these cookies, services you have asked for, like logging in or filling in forms, cannot be provided. You can set your browser to block or alert you about these cookies, but some parts of our website will not then work. These cookies do not store any personally identifiable information.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, see how visitors move around the site, and whether they clicked on a link. This lets us know where we are doing well, and where we can improve, as well as making sure the pages load quickly and display properly. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website and will not be able to monitor its performance and enhance your experience. We use services from Google and Jaco to perform these functions.
Functionality cookies: These cookies enable the website to provide enhanced functionality and personalisation by remembering choices you make (such as your username or ID, language preference, or the area or region you are in). They may also be used to provide services you have asked for, such as watching a video. They may be set by us or by third party providers whose services we have added to our pages. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting and advertising cookies: These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. These cookies may be set through our site by our functionality / advertising partners with our permission. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They remember that you have visited a website and this information is shared with other organizations, such as advertisers. They do not store directly personal information but are based on uniquely identifying your browser and internet device. You can opt out of these cookies and continue to use the French Property Marketplace website.
A full list of cookies used on the French Property Marketplace’s website and their respective details can be accessed here.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended to avail of the the French Property Marketplace services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
Please also click below for detailed information on how to disable and delete cookies in some commonly used browsers:
Advertising companies also enable you to opt-out of receiving targeted advertising, if you would prefer to do so. This does not stop cookies being set, but it does stop these companies using and collecting some data. For more information, please go to:
We may perform targeted advertising to your mobile device through an advertising identifier on your mobile device. You may turn off your mobile device ad tracking and location tracking, or reset the advertising identifier within your mobile device privacy settings, in which case the ads you will see may be less relevant to you as not based on your interests. You can find more information on how to control advertising on mobile devices on
Under certain circumstances, by law you have the right to:
Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, then please notify the French Property Marketplace in writing or submit a completed online request form available at the following link Data Subjects’ Right Online Form.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.